Reviews

The providers, reviewed from your side of the table.

The national compliance companies sell to hundreds of thousands of small businesses. Nobody reviews them for the buyer. Each review uses the same seven criteria, rests on public sources, and gives the provider a right of reply.

Citation★★☆☆☆

The advice is respected. The contract is built for Citation, and Citation says so on its own website. A contract that is hard to leave makes people feel trapped, and that bitter taste outlasts the term and attaches to the company. For a business of ten people it is a very long commitment for a very small need. Editor’s opinion, reasons below.

The seven criteria

Every provider is scored on the same seven, in the same order. How we review, in full.

Contract length: How long the initial term is, and whether a one-year option exists.
Notice and renewal: Whether it auto-renews, for how long, and how narrow the notice window is.
Price transparency: Whether prices are published, itemised, or only available on a sales call.
What is bundled: Whether you can buy one service, or only the package.
Exit terms: What it costs to leave early, and what happens at the end.
Small-business fit: Whether the model is built for a 10-person firm or sold to one.
Service delivery: What the public record says about visits, response and quality.